Return & Exchange Policy
At The Revelation Store, we understand that sometimes a product may not meet your expectations or may not be the right fit for you. That's why we have a hassle-free return and exchange policy in place to ensure your satisfaction. Note: We hope that everyone who purchases here sees the value of the products and the impact of shipping on the environment. If the products doesn't fit you you might also give it away to your neighbour, friend, or family. Together we will make this world a better place.
Returns:
If you are not completely satisfied with your purchase, you can return the item within 30 days of receiving it. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it. Please note that personalized or custom-made items are not eligible for return.
To initiate a return, simply contact our customer support team with your order number and reason for return. We will provide you with a return authorization and instructions on how to proceed. Once we receive the returned item, we will inspect it and notify you of the status of your refund.
If your return is approved, we will initiate a refund to your original method of payment. Please note that shipping costs are non-refundable, and you will be responsible for the return shipping fees.
Exchanges:
If you received a defective or damaged item, we will gladly exchange it for a new one. Please contact our customer support team within 7 days of receiving the item to initiate the exchange process. We may require photo evidence of the defect or damage for our records.
If the item you wish to exchange is out of stock, we will offer you a full refund or provide you with an alternative item of equal value.
How to Contact Us:
If you have any questions or concerns regarding our return and exchange policy, please feel free to contact our customer support team at hi@therevelation.store. We are here to assist you and ensure your shopping experience with The Revelation Store is a positive one.
Disclaimer:
While we strive to provide accurate product descriptions and images, please note that the actual colors and shapes of gemstone bracelets may vary slightly due to the natural variations in gemstones. These variations are what make each bracelet unique and should not be considered as defects.